Rubbish Removal Knightsbridge Privacy Policy
This Privacy Policy explains how Rubbish Removal Knightsbridge collects, uses, stores and protects personal data relating to our customers and prospective customers in the Knightsbridge area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your information in a fair, lawful and transparent way.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Rubbish Removal Knightsbridge within our service area, including individuals, households, landlords, letting agents, property managers and business customers. It covers personal data we collect through telephone calls, email, text messages, messaging apps, online enquiries, and in-person interactions when you use or enquire about our rubbish removal and related services.
Who we are and how to contact us
Rubbish Removal Knightsbridge is the controller of the personal data described in this Privacy Policy. As the controller, we decide how and why your personal data is processed. If you have any questions about this Privacy Policy, your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our usual customer communications such as invoices or booking confirmations.
Personal data we collect
We may collect and process the following categories of personal data:
Contact details, including your name, telephone number, mobile number, and email address, so that we can communicate with you about quotes, bookings and services.
Address and location details, including the service address, billing address and any access instructions, so that we can attend the correct premises and perform the rubbish removal safely and efficiently.
Service and booking information, including details of the items to be removed, preferred dates and times, photographs you choose to send us of waste or property areas, and notes about any particular requirements or restrictions.
Billing and payment information, including the amount charged, payment status and method of payment. Where card payments are processed through a third-party payment provider, we do not receive or store your full card details, but we may receive references confirming that payment has been authorised or declined.
Communication records, including emails, text messages, call notes and other correspondence, so we can keep track of enquiries, bookings, complaints and feedback.
Limited technical information, such as the date and time you contact us online, and the basic details of the device or channel used, if this is provided to us by our communication tools or service providers.
How we collect your data
We collect personal data directly from you when you contact us for a quotation, make a booking, request information, or interact with our team in person, by phone, email or other messaging channels. We may also receive personal data about you when another person makes a booking on your behalf, such as a landlord, agent or family member, where it is necessary to provide the service.
Lawful basis for processing your data
We rely on several lawful bases under data protection law to process your personal data:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as to provide quotations, confirm bookings, attend your premises, carry out rubbish removal services and issue invoices.
Legitimate interests: We process your data where it is necessary for our legitimate interests, provided these are not overridden by your rights and interests. This may include managing and improving our services, handling enquiries and complaints, maintaining records for business purposes, and protecting our staff and property.
Legal obligation: We may process certain data to comply with legal obligations, such as maintaining tax and accounting records, and cooperating with lawful requests from authorities.
Consent: In limited circumstances, we may rely on your consent, for example if you choose to receive certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time using the contact details provided in our communications.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotations, bookings and confirmations for rubbish removal services and any related services you request.
To attend your premises, assess the waste, safely remove items, and complete the service you have booked.
To issue invoices, process payments, manage refunds where appropriate, and maintain accurate financial records.
To communicate with you about your enquiry or booking, including changes to appointment times, access requirements and follow-up questions.
To manage customer relationships, respond to complaints or queries, and improve our services based on customer feedback.
To meet our legal, regulatory and insurance obligations, including record-keeping and responding to lawful requests from authorities.
To protect our staff, customers and business interests, such as verifying information when necessary and preventing misuse of our services.
Data sharing and processors
We may share your personal data with third parties where necessary for the purposes set out in this Privacy Policy, and only to the extent required. These third parties act as processors or independent controllers, depending on their role.
Service providers and subcontractors that help us deliver our rubbish removal services, for example waste transfer stations, recycling facilities, or specialist disposal partners, where basic address or service details may be needed to complete the job.
IT, communication and payment processors that support our business operations, such as providers of email services, messaging tools, scheduling or booking software, invoicing systems and payment gateways. These providers only process your data on our instructions and are required to keep it secure.
Professional advisers, such as accountants, insurers and legal advisers, where necessary for accounting, legal or insurance purposes.
Public authorities and regulators, where we are required by law or where disclosure is necessary to protect our rights or the rights of others.
We do not sell your personal data to third parties.
Data retention and storage
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In general, we keep basic customer and service records, including contact details, service history and invoices, for up to seven years after the end of our relationship with you, to comply with tax and accounting rules and to respond to any later queries or disputes. Communications such as emails and messages may be kept for a similar period where they form part of our business records.
Where data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you. The exact retention period may vary depending on the nature of the information and our legal obligations.
International transfers
We aim to store and process your personal data within the United Kingdom or the European Economic Area. If any of our processors transfer personal data outside these areas, we will take reasonable steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, so that your data remains protected to a standard essentially equivalent to UK data protection law.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors on a need-to-know basis, using secure methods to store and transmit information where possible, and providing staff guidance on the handling of personal data.
Your data protection rights
Under data protection law, you have several rights in relation to the personal data we hold about you:
The right of access: You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
The right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.
The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
The right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests, including any direct marketing we may carry out.
The right to data portability: In some circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to ask us to transfer it to another controller where this is technically feasible.
You can exercise these rights by contacting us using the details provided in our customer communications. We may need to verify your identity before responding to your request. We aim to respond within one month, or within any extended period allowed by law for complex requests.
Complaints and contact
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection, the Information Commissioners Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practice. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
